Credit Remediation Project

TurkishBank UK is digitizing its Credit Process and Customer Files

As part of the ongoing digital transformation at the Group level and uplift the quality and content of the customer credit files, TurkishBank UK has initiated an important project to convert all physical hard copy files into electronic digital files.

A dedicated Project Working Group has been formed with the participation of 15 staff from the HeadOffice and Branches; led by Credit Transformation Project Manager, Filiz Gungor Dulge. The project envisage an ambitious completion time of 4 weeks, and once completed, it would allow designated TBUK staff to access these files from anywhere via secure remote technologies,  an effort fully aligned with the objective to move to paperless environment and transform TBUK into paperless and an agile and fast moving organisation.

The Project has also provided the working group members a unique opportunity to get an on the job training from TBUK business and risk seniors on the new credit policy and procedure requirements; it also fostered a genuine team work and collaboration atmosphere with Head Office and Branch teams working together to meet project objectives.

TBUK is pleased to announce the appointment of its new Head of Internal Audit, Mr Andrew Fenn, who started in his new role with the Bank on 7 September 2020.

Mr Andrew Fenn’s career to date has focused on the management and mitigation of different risk types across a number of differing industrial sectors including agriculture, oil & gas, logistics and financial services. In the long distant past he managed credit risk exposure for the Agricultural Mortgage Corporation and ConocoPhillips Inc and since 1998 he has specialised in risk, governance and internal audit. As an internal auditor he has audited all around the world and on a number of occasions has audited businesses in Turkey. At Creation Financial Services he ran an operational risk function and set up an internal audit function from scratch and since 2013 Andrew has operated his own contractor business supplying services to a multitude of companies including Zurich UK, Barclays, HSBC, Nationwide, CLS Group and RBS, his roles have varied from Head of internal audit at RBS to business risk partner at Zurich UK and for a number of businesses he developed control frameworks in areas as varied as conduct risk, compliance monitoring and fraud risk.

Berrak Aktepe Ozbek

“I am aware of the importance of transferring loan files, which constitute an important resource for banks in the changing and transforming world, to the virtual environment; I am proud and happy that I have been given the opportunity to take part in this project. I had the opportunity to examine many credit files in a very short time, which has helped me gain information on different loan types, customers and procedures. And I can say that I am have learned a lot on lending process. I want to take this opportunity to thank everyone who helped me take part in this project.”

Sevie Halil Bekir

“I would like to express my special thanks for those who have given me the opportunity to take part if the Credit Remediation Project.

As a result of being a part of the project I have become more confident whilst examining credit files and preparing credit applications.

I am vastly proud and happy of being a member of the Turkish Bank UK family for 4 years, and am very grateful for all the opportunities they have given me to improve myself.”

Aylin Coktas

“I feel very privileged and honoured to be part of the Credit Files Remediation Project and have gained an oversight knowledge and a more comprehensive understanding of how credit applications are prepared and what to expect. What is more important of all is that the Credit Training and Certification Program will certainly open opportunities in my future career. I look forward to all of the excitement and challenges that lie ahead and thank Turkish Bank for giving me this opportunity.”