TurkishTimes İçimizden Haberler
As part of its ongoing digital transformation program, TurkishBank UK has launched an important initiative called “Operational Excellence Transformation (OET)”. The initiative aims to improve the Bank’s competitive advantage by delivering the products and services demanded by its customers in an efficient, timely and secure process. Accordingly, the main goals of the project will focus on improve efficiency, increase customer satisfaction, reduce operational risks and introduce process changes through automated paperless flows. Initial scope of the project will cover select process improvements in Credit Origination, Account Opening, Vendor Management and Payment Processes. Dedicated Project Working Groups will be formed to work on mapping current processes and design proposed workflows while defining KPIs to measure performance improvements by way of making best use of digital tools in coordination with Group banks.
